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Technical Support Engineer – Digital, Data & Technology team

One of the UK’s fastest growing law firms are now looking for a 3rd Line Technical Support Engineer to join their growing Digital, Data and Technology team where you will be based out of their Plymouth or Exeter office.

What you’ll be doing:

  • Working with 3rd parties to implement technical change including upgrades and new product delivery
  • Researching of solutions and providing high level design and recommendations to the management team.
  • Reviewing the technical aspects of 3rd party proposals and responding in the best interests of the business
  • Continual improvement activities to keep their technology current and supportable
  • Producing and maintaining documentation within a technical knowledge base
  • Technical responsibility for supporting a number of hybrid cloud tools and training others in their use.
  • Involvement in planning and invoking planned regular product upgrade roadmaps
  • Assisting with projects and ensuring the correct technical handover to the wider team for future support

Skills and experiences required:

  • High level of technology literacy with strong practical experience in a 3rd line application environment.
  • Excellent technical understanding of infrastructure networking. Whilst much of this is managed by an external partnership, you must be able to talk at a technical level to steer that relationship and solve problems
  • Excellent working knowledge of Microsoft Server environments and Office 365 solutions including Azure Active Directory, Intune, SCCM, Teams
  • Cyber security awareness and a logical approach to minimising risk within their technical environment.
  • Exposure to core legal business applications such as iManage, Intapp Time, Elite 3E advantageous, but not essential.
  • A high degree of understanding or certification in ITIL, specifically incident, problem and change management, and a desire to work to best practice.

This is a great opportunity for someone who likes to have a varied workload covering technology from many different areas, who is a natural problem solver and enjoys exploring new solutions and technology that improves efficiencies and productivity.

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