Knowledge Systems Analyst

An exciting new opportunity has arisen for a Knowledge Systems Analyst to join a leading law firm in London. Based in the library and knowledge services team, the main responsibilities of this role will include managing the firm’s knowledge database and ensuring that the data and technology are set up to deliver the best possible experience to users.

Main duties:

  • Ensuring that the knowledge portal is working correctly and troubleshooting any issues.
  • Overseeing the loading of new material onto the knowledge portal.
  • Monitoring searches and activities to spot glitches or anomalies.
  • Contributing to knowledge systems developments.
  • Working with IT to build and implement Power BI capabilities for reporting.
  • Ensuring that content is indexed.
  • Keeping updated on best practices and emerging technologies in knowledge management.
  • Acting as the lead contact between the knowledge services and IT teams.
  • Ensuring that the IT support and training teams understand the knowledge management systems.
  • Providing information on technologies available and updating the intranet pages.

Required Skills & Experience:

  • Proven experience in knowledge management systems.
  • Experience with Power BI/Data Analytics.
  • Experience querying data with SQL and DAX.
  • Proficiency in knowledge management software, databases and related tools.
  • Producing reports in a variety of outputs.

To be considered for this role, you need to have an analytical mindset, a passion for data and the ability to translate IT concepts into plain English.

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