Knowledge Management Officer

Want to drive significant change within the legal profession?

We have an exciting role as a Knowledge Information Officer working for a global law firm. Their knowledge management (“KM”) experts play a key role within their lawtech team, supporting the effective management of the firm’s knowledge using knowledge technologies and systems and by working closely with partners, knowledge lawyers and staff on knowledge sharing and collaboration initiatives.

The role

The role is of key importance to the central KM team and involves the delivery of a broad range of work including:

  • Assisting with creation of intranet pages and team sites on our enterprise collaboration portal;
  • Working closely with the intranet’s content editors on a day-to-day basis to ensure they are posting, editing and tagging content correctly;
  • Helping to evolve and deliver KM projects, including trialling proposed new systems/features and providing feedback and recommendations;
  • Assisting with the ongoing maintenance and review of the firm’s legal taxonomies and providing input to help improve the rules which facilitate automated processes and classification of legal content;
  • Liaising directly with the partners, knowledge lawyers and staff providing regular updates on central KM team activities and projects;
  • Establishing a role as day-to-day central point of contact for the knowledge lawyers in the continued drive to optimise use of the firm’s knowledge systems in order to deliver accessible and high quality know how to the firm’s lawyers;
  • Building strong working relationships with the firm’s knowledge lawyers and working with them closely to answer day to day queries relating to adding know how to the firm’s know how database and optimising how this content is provisioned via the legal search engine;
  • Actively contributing to a culture that values and leverages the firm’s knowledge by assisting with training, communications and attending face to face meetings to raise the profile of the KM team, promoting its services and encouraging contribution by the firm’s lawyers;
  • Providing advice and support to lawyers and other users on how to use their technology solutions and platforms;
  • Delivering periodic refresher training and new joiner induction to staff, lawyers and trainees on how to use the firm’s knowledge systems, including the intranet, by way of one-to-one, group or classroom-based sessions;
  • Creating and keeping up-to-date user guides and training materials on how to use the firm’s knowledge systems;
  • Managing day to day lateral hire new joiner set up and induction follow up processes;
  • Collaborating closely with the firm’s IT department to coordinate the testing and maintenance of the firm’s knowledge systems, including the search engine, in particular when new features/functionality are added to these systems;
  • Coordinating the regular running of statistical usage reports and analysis of the firm’s knowledge systems by the team’s knowledge & legal technology executives;
  • Supporting the growth in quality precedents and other know how uploaded to the firm’s central ‘know how’ database and building continued momentum in the visibility, use and effectiveness of the system’s tools across the firm’s legal practice areas;

Ideally the candidate will have:

  • At least two to three years’ experience of working in a knowledge management or information services role in a legal, corporate or professional service environment;
  • Experience of working with knowledge systems and/or digital content management systems;
  • An undergraduate degree, similar higher education or equivalent experience;
  • An aptitude for using technology and be highly computer literate, including familiarity with MS Office (Word, Excel and PowerPoint), database software and typical office IT systems generally;
  • Strong PM skills
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