IT System Engineer

An interesting opportunity has arisen to join a leading law firm in London as an IT system engineer. Collaborating with IT teams, the main purpose of this role is to contribute to a seamless IT operation. Responsibilities include troubleshooting and resolving technical issues, installing software and communicating technical concepts clearly to non-technical users.

Main duties:

  • Supporting routine updates and system checks.
  • Diagnosing, troubleshooting and resolving technical problems.
  • Installing and configuring software applications and setting up hardware devices.
  • Implementing and monitoring security protocols.
  • Providing assistance with hardware related issues.
  • Maintaining accurate records of technical issues and solutions.
  • Providing a mixture of desk side, remote and TechBar support.
  • Offering technical assistance to end-users and clients, guiding them through technical challenges.
  • Ensuring all ServiceNow incidents are requested and actioned.
  • Providing assistance as a project resource when required.

Main experience and skills required includes:

  • Previous experience within a professional services environment.
  • Supporting Windows 10, Office 365 and Exchange.
  • Supporting legal applications including WorkSite, Big-Hand and InTapp Time and Expert.
  • Microsoft Azure and Active Directory.
  • PC, printer and network troubleshooting.
  • Supporting mobile devices.
  • Customer-focused with excellent communication skills.
  • Aptitude for problem solving and documenting the solution.
  • Confident and clear communication with people at all levels.
  • Well organised and good time management.

To be considered for this role, you need to possess strong organisational skills and the ability to juggle a busy workload.  Also required is the ability to work under pressure and prioritise conflicting demands. It is essential that you are team-oriented and able to deal with tasks effectively.

This is an excellent opportunity to join a successful firm that allows you to take ownership of your career and be involved in growing the business.

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