IT Support Analyst – 6 Month FTC

An interesting new opportunity has arisen at a leading law firm for an IT support Analyst. This is a 6-month contract based in the London office. Working as part of the IT team, the main purpose of this role will be to resolve 1st and 2nd line support calls, and to assist with resolving higher level calls.

Main Responsibilities:

  • Logging, managing and closing tickets.
  • Setting up technical resources in meeting rooms.
  • Imaging laptops.
  • Assisting with the printer system.
  • Maintaining mobile devices and laptops.
  • Resolving 1st and 2nd line support queries.
  • Taking responsibility for the administration of firewall and antivirus solutions.
  • Managing user configuration within various systems.
  • Creating and maintaining service desk documentation.
  • Carrying out basic network infrastructure.
  • Liaising with vendors in relation to IT or telecoms supplies.
  • Carrying out inductions for new starters.

Main experience and skills required:

  • IT support experience gained from within a professional services environment.
  • Experience of using iManage Work 10.
  • Experience of using Tikit Partner for Windows.
  • Good troubleshooting and analytical skills.
  • Knowledge of Windows 10 and Microsoft Office 365.
  • Understanding of PC Hardware and operating systems.
  • Experience of logging tickets.

To be considered for this role, you need to have a keen interest in IT, excellent communication skills and the ability to remain calm under pressure. It is also essential that you have excellent time management and organisational skills, along with a strong attention to detail.

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