Group of engineers in office gui hud

Head of Implementation

An exciting opportunity has arisen to join a forward thinking, fast growing Legal Tech Software Company.

This is a challenging and rewarding opportunity, that offers the scope to progress and the chance to work in a friendly and high performing organisation. You will lead a growing team of 3, and also be involved in scaling the team.

Main responsibilities:

  • Project managing complex implementation, joining technical and strategic discussions with the client, leading interactions with other internal teams and using software to track and manage the process.
  • You will need to be hands on with their contract life cycle management product, and be passionate about working with tech.
  • Managing all new clients at a critical time in their relationship.
  • Maximising product adoption, generating opportunities for referrals.
  • Being an ambassador for the firm, developing & building relationships with all users.
  • Providing a first-class onboarding experience for every client, driving advocacy and creating an exemplary first impression of the product, company and people.

Skills and Experience:

  • Legal Tech/Contract Lifecycle Management experience would be highly desirable, including helping clients with their software implementation, onboarding, adoption, and training.
  • Experience managing complex and multi-stream projects, someone who is highly organised and thrives on juggling multiple tasks and priorities.
  • The ability to build relationships, challenge and negotiate with senior stakeholders.
  • A team player and team mentor/leader, with a ‘can do’ attitude, willing to get involved in all aspects of the team’s work and adaptability to support other team members at short notice if required.
  • Fantastic communication skills, with excellent attention to detail and the ability to build strong relationships with clients.

What is on offer:

  • Competitive salary
  • 25 days holiday plus an extra day for your birthday
  • Personal learning and development budget
  • City centre offices with onsite gym, fully stocked fridge and roof terrace
  • Employee share option scheme
  • Regular social activities and events
  • Opportunity to be a part of one of Manchester’s hottest tech start ups

This is an exciting role, working in a fun environment, with a business that is scaling at a fast pace. You will have the opportunity to grow you career, and be part of the future success of this company.

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