A London based law firm is now growing rapidly and looking for a Data Quality (CRM) Administrator to join their team on a permanent basis.
Key Responsibilities:
The data quality administrator will be responsible for ensuring that the data held on the Practice Management system is up to date, accurate and trustworthy. Activities will include:
- Championing and raising awareness of the importance of quality data
- Developing formal processes and definitions of contact and data management to ensure the consistent use of data
- Monitoring all changes made to client and contact records on the practice management system as part of the new datacleanse/onboarding team
- Identifying user mistakes and reinforcing the correct procedures and processes
- Liaising with external data enrichment companies to ensure their data is up to date and complete
- Continuous improvement in how they build systems that make sure the information stays accurate and up to date
- Supporting other ongoing projects and initiatives as required.
Project work to include:
- Working with their external partners to finalise and implement plans for the data cleanse project
- Working with their external partners to develop and introduce data rules to be used by the onboarding/datacleanse teams
- Working with their Practice Support Group to adapt and improve the file opening process for ongoing use by the onboarding team
- Working with the IT Trainer to develop training for the new file opening process and contact/client records
Essential Skills and Attributes:
- A minimum of 3 years’ experience working within a data quality (CRM) or similar role
- A proactive individual who will make the role their own
- A self-starter who needs minimal supervision, although support will be available
- Highly knowledgeable at keeping data up to date, cleaning and reporting on it
- Sufficient experience/gravitas to be comfortable challenging how the teams are working, explaining how they should be working and ‘retraining’
- A ‘detail’ person, committed to providing accurate, complete and useful data
- A person who can see the ‘big picture’ and are willing to get their hands dirty
- Experience of working in professional services
- Excellent IT skills
