Change management concept

Change Manager

An exciting opportunity has arisen to join a global law firm as Change Manager. This role will suit a dynamic individual with the skills, knowledge and attributes to work flexibly and autonomously within a fast moving and changing environment.

The main purpose of the role is to provide a central change management authority and governance for the Change Portfolio and other change initiatives or projects resulting in business change, create an enterprise approach for the firm on preparing for and managing business change by working with various business stakeholders including adoption leads and business change managers. 

Main Duties and Responsibilities:

  • Working collaboratively with senior stakeholders to create a business change management strategy, including process and tools to support adoption of the changes being delivered by a project or initiative
  • Being accountable for creating a roadmap to a shared standard model of change management used firm wide, including a common set of tools, standards and deliverables
  • Participating in the governance of portfolio management to embed new capabilities that ensure change initiatives are impact assessed with a keen focus on the people side of change, including business processes, systems and technology, job roles and organisation structures
  • Providing portfolio level assurance, governance and reporting of benefit realisation data to the Project Management Office to help measure the value of Portfolio Delivery across the firm
  • Supporting the design, development, delivery and management of joined up communications, and working with the internal Comms team to maintain a central view of ‘change saturation’ and timeline for when various projects and initiatives are impacting stakeholders
  • Working with peers across change delivery to identify opportunities for continuous improvement within the department, whether it be via implementation of new ways of working or leveraging existing successful solutions or processes

Change Delivery:

  • Utilising the future principles and frameworks developed for change management, work with project teams to plan and drive faster adoption, higher utilisation of and proficiency with the changes that impact employees.
  • Supporting project teams in integrating change management activities into their project plans with measurable critical success factors for the adoption of change
  • Ensuring correct metrics supply the necessary data to reinforce user adoption and drive effective implementation that supports sponsors and senior stakeholders to overcome resistance and barriers to adoption and value realisation
  • Engaging with clients and recipients of change to ensure they are fully supported in the understanding, implications and benefits of the change through the provision appropriate support mechanisms e.g. guidance notes and online support

Management and Coaching

  • Having management responsibility for a flexible team of specialists, who assure the delivery of the project’s outcomes on day-to-day basis
  • Creating and maintaining a semi-permanent change network in the business across practice groups and geographies
  • Championing and acting as a coach for senior leaders and executives in helping them fulfil the role of change sponsor.
  • Providing direct support and coaching to all levels of managers and supervisors as they help their direct reports through transitions

Skills and Experience required:

  • Able to handle multiple priorities, working to sometimes conflicting timescales in a fast-paced and challenging environment
  • Able to build trust and rapport to develop effective relationships, internally and externally with a focus on key stakeholders
  • Have significant experience of managing business-facing change in a complex matrix organisation
  • Experience and knowledge of change management principles, methodologies and tools
  • Exceptional communication skills, both written and verbal
  • Ability to clearly articulate messages to a variety of audiences in a variety of styles and media
  • Ability to influence others and move toward a common vision or goal
  • Flexible and adaptable; able to work in ambiguous situations
  • Resilient and tenacious with a propensity to persevere
  • Familiarity with project management approaches, tools and phases of the project lifecycle
  • Change management certification or designation desired

To be successful in this role, you need to be organised, solution focused and have a natural inclination for planning strategy and tactics. You will also be a strong team player and able to work collaboratively with others.

The company is offering a competitive salary along with an excellent benefits package.

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